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Terms and Conditions 

These terms and conditions shall apply to the sale of goods by the seller to the buyer to the exclusion of any other terms and conditions except where the seller has agreed to such variations in writing. By ordering from Cake Couture by Caroline you agree to be legally bound by these Terms and Conditions and accept that these may be modified or amended and published within this website. 

Payment and Deposit

Wedding cake

We require a £50 non refundable deposit to confirm all orders of Wedding Cakes.  The remaining balance is due 4 weeks prior to delivery date. All changes must be discussed and agreed before final payment is made (additional charges may apply). Failure to complete payment may result in the order being cancelled. 

Refunds and Cancellations

Deposits are non-refundable and non-transferable under any circumstances. Full payments made less than 4 weeks prior to delivery date are non-refundable. Full payments made more that 4 weeks prior to delivery date are subject to a cancellation fee of 10%. 

In the unlikely event we have to cancel your order then the full amount will be refunded to you. 

Alterations

If you have any queries or need to make any changes to an order please contact us immediately. We will endeavour to meet all requests where possible dependent on the design and amount of notice given. Notice will be given of any changes to agreed price and timetable.  

Allergies and Dietary Requirements

Please discuss any allergies or special dietary requirements with us before making payment. We offer a variety of dietary options, however our products are created in an environment that handles wheat and nuts.

Delivery and Collection

We cannot be held liable for any damages to cakes or products once delivered and a signature is obtained.

If the cake is collected from us, we cannot be held responsible for any damages to the cake once it has left the premises. 

Deliver times cannot be guaranteed however we will always endeavour to deliver within the given time slot. Refunds will not be given for delayed deliveries.

Consultations

Consultations are by appointment only and are not applicable to all orders. 

Complaints 

Complaints are very rare and due to the amount of work put into each cake we take them very seriously. Any issues must be brought to our attention within 48 hours of collection or delivery to give a fair opportunity to assess the nature of the complaint. 

Where the complaint is in regards to the quality of the cake, any remainder of the cake / tier must be returned to us as soon as possible after cutting and within 48 hours of collection / delivery to ensure that we are able to fairly asses the nature of the complaint.

Both parties agree to not post any negative information about the other arising out of this contract on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with prior opportunity to resolve any issues between the parties amicably.

general Terms 

All designs and intellectual property rights remain the property of Cake Couture by Caroline

We reserve the right to use images of your cake for any advertising including web-based promotions, galleries, brochures and competitions. It is advisable that you make a copy of all documentation received from Cake Couture by Caroline for your own benefit. 

Cancellations and changes due to Covid 19

If you wish to reschedule or downsize your cake due to to covid we will be happy to do this for you where possible with no penalty.

If you wish to cancel you order completely then our standard terms and conditions apply.

Unfortunately the £50 deposit to secure your wedding booking is non refundable under any circumstances. 

Payment 

Payment for goods can be made using most major credit or debit cards, cash, bank transfer or Paypal.

Card details are not recorded or stored in our database.

once we receive authorisation from your payment service provider we will confirm your order.

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